Frequently asked questions

How does it work?

Start by browsing our guides to find the one that best suits you and your adventure. Read the guide's bios and check out the links to their socials and website

Once you've found the right guide for you, find a time and date that suits you and book in just a few clicks. You can add an agenda so your guide knows what you want to get out of the session.

You’re all set! Connect with your guide at the booked time and date via Zoom and be inspired to get outdoors. Should anything come up, you can reschedule your session.

Are the sessions in person?

No, all sessions are via via Zoom or Google Meets. Your confirmation email will contain a link to the session.

How long are the sessions?

A session can be 30 minutes, 45 minutes or an hour long. If you wish to book a longer session email hello@untoldroads.com and let us know which guide you wish to speak to and for how long.

Can I reschedule a session?

Yes, you can reschedule a session up to 24 hours before it begins.

Can I cancel a session?

Yes, you can reschedule a session up to 24 hours before it begins. Your refund will take 3 to 5 workings days.

I can’t find the right guide, what should I do?

If you can’t find the right person to speak to email hello@untoldroads.com and let know what you want to speak about and we’ll find the right one for you.